[Version 2.1: Last updated 7 May 2020]
We have a commitment to your privacy and the protection of your information. Personal information is information that would identify you, or from which you can be identified. It is important to us to protect your personal information. We don’t give it away or sell it and we have systems in place to protect it.
You can browse this website anonymously. If you identify yourself to us, at that point we will collect your personal information.
We collect personal information about you when you give it to us, usually when you complete one of our forms, whether hard copy or online. We aim to collect personal information only from you.
If you chose to join one of our higher-level training programs which includes personal coaching and mentoring, we may collect sensitive personal information about your physical or mental health, family arrangements and financial circumstances to assess your capacity to participate fully in that program. If you are not successful in your application to join that program, we will securely destroy that information. If you are successful in your application and join the program, we will retain that information for the purpose of supporting you throughout the program. We do not share that information with third parties at all.
We use your personal information to provide you with our services and to tailor your experience of our products and services specifically for you.
We may also share your personal information:
- Between our related businesses
- To provide our products services and digital training
- To administer and manage our products and services
- To promote and market our products and services
- To provide information on new products and services and about upcoming events
- For research and to develop or improve our products and services
We may make the contact details of members available to other related reputable organisations.
You agree we may retain your personal information for 7 years for our own compliance purposes, although we are under no obligation to do so. We may securely destroy or deidentify your information at any time after you have stopped using our services.
We don’t give away or sell your personal information. We will disclose your personal information if we are legally compelled to. Your personal information has been collected by a business and if that business is ever sold in the future, your personal information may be passed to the new owner.
We might use another provider to deliver our products or services to you. If they need your personal information to complete that delivery we will require them to use your information only for that purpose and then destroy it.
Links and Public Forums
We have no control over the information accessed through links from our site. You use links at your own risk.
If you post your personal information in a membership blog or public forum, we have no control over how it is used and no responsibility to protect it for you.
Consumer Promotions and Market Research
We will use the personal information you supply to us when taking part in our promotions for the purposes of facilitating the operation of the consumer promotion.
That information may also be used for future promotional, marketing, product development and publicity purposes unless you indicate otherwise. You may opt-out from receiving communications from us at any time.
Security and Overseas Recipients
While we use reputable third party providers and have appropriate security measures in place in our physical facilities to protect your personal information, no system can be 100% safe and we do not guarantee the safety of your data. Your personal data will necessarily be transferred to overseas locations due to third party providers we use within our business (for example, cloud storage or similar services).
Accessing and Correcting your Personal Information
You may request copies of the information we hold about you, which will only be provided electronically. You have the ability to make a request to amend or correct that information. If we do not agree with your requested change, we will keep a copy of your request with our information.
You can update your details via our subscription facility or by contacting us using the ‘contact us’ page on our website.
Feedback or Complaints
Let us know if you have a problem or feedback at [email protected] We will take action to fix any problems, within reason. We will update this policy from time to time to meet our legal obligations.
If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au.